23-25 KTM XC/XC-F Ohlins TTX Flow DV Rear Shock

Apparel Exchange/Return Policy:

It is the responsibility of the customer to ensure correct and proper sizing when placing an order. There are no returns, cancellations or exchanges on any apparel, no exceptions. This includes apparel such as leather suits, jackets, pants, clothing, boots and gloves. If you have any questions regarding sizing, please refer to the manufacturers sizing charts or contact Bayside Performance for further assistance.

The following are final sale, no exchanges, cancellations or returns:

• Helmets
• Apparel And Protection
• Special Order Items
• Made To Order Items
• Electrical
• Race Bodywork
• Clearance Items
• Items Removed From Original Packaging
• Parts That Have Been Installed Or Attempted To Be Installed

Product Exchange/Return Policy:

If you would like to exchange a product, contact Bayside Performance within one (1) day upon the receipt of the sales order. All returns must be approved by Bayside Performance. Upon Bayside Performance approval for inspection of the returned product, Bayside Performance assigns a Return Authorization (RA) Number. The RA number is only for the product that Bayside Performance has approved for inspection.

Shipping costs of the returned product is the liability of the customer; Bayside Performance does not accept any collect on delivery (COD) shipments. The RA number must be clearly marked on the outside of the box; returns without the marked RA number will be refused and may be returned to the customer. All approved returns must received by Bayside Performance within ten (10) days of the RA number provided to the customer. Always send your item back Canada Post with tracking and email us the tracking number.

All returned merchandise must be in its original packaging with attached tags, instructions and in new condition. Both the product and packaging must be in new condition free from scratches, blemishes, tears or dents. It is the customer's responsibility to ensure the returning merchandise to Bayside Performance is adequately packaged, preventing any loss or damage to the returning product. Any parts that have been removed from the package or attempted to be installed are not returnable.

All claims for missing products must be made by the end of the next business day upon the receipt of the order, after that time Bayside Performance will not be liable for any shortages. All claims for damaged merchandise must be made to the shipping carrier; ensure that you keep all shipping cartons and all packaging materials for carrier inspection. It is the responsibility of the customer to initiate any claims with the carrier.

All returned merchandise to Bayside Performance is subject to a 20% restocking fee. All canceled orders are subject to a 20% restocking fee if the item has already been ordered in. Any purchases that are refused and returned to Bayside Performance are deemed non-deliverable and subject to a restocking fee, all shipping costs and possibly our final sale policy.

Shipping and insurance costs are non-refundable. If a refund is approved by Bayside Performance, the reimbursement of money will be issued to the customer in the same monetary form as the payment was made to Bayside Performance at the time of the purchase.

Inventory:

Bayside Performance specializes in custom order hard to get or made to order items. Our website shows inventory two ways.

We are experiencing random Covid-19 lockdown related delays that are out of our control. We ask that you be patient during this time.

In Stock:

In stock items would be shipped same or next business day however inventory numbers are not a guarantee. If in stock items are not available to ship right away we would contact you with an estimate.

Available To Order:

Available to order items where not discontinued the last time manually checked.They may have estimated time in which they should leave our store but this is not a guarantee. Available to order items must arrive to us first and be checked prior to shipping to you. We do stock the most commonly sold items and have a decent inventory however many items have to be sourced at the time of sale from many different distributors. We would contact you with a delivery estimate before processing your order if the posted estimate was incorrect or was not posted.

Parts Fitment Guarantee:

Aftermarket parts do not always fit like OEM parts. Some aftermarket parts require modifications or fitment to work correctly. For example carbon fiber and race bodywork components often need trimming and modifications to fit correctly.

Bayside Performance only guarantees fitment of these parts if they are installed by a licensed tech with experience installing aftermarket parts. Bayside Performance reserves the right to investigate each fitment issue and decide whether the part is incorrect or incorrect installation is the problem. The customer is responsible to install parts correctly or hire a company with the skills to complete the work properly. Please call us for more details.